Connect the number your customers already message. Everyone who should answer can, from one inbox, with the customer's whole history beside the conversation. And your own team can run the day from WhatsApp without opening anything.
Connect in one click. Your number stays yours.
What your team can send
#inClock in from the site#leave 14 to 16 AugRequest three days#paid INV-00142Mark an invoice paid#statusWhat needs you todayNineteen commands, each running the same permission checks as the app.
Commands
A shared inbox is the easy half. The other half is your own team getting things done from the app they already have open: clocking in from a site, requesting leave on the way home, marking an invoice paid, or asking what needs them today. Every command runs the same permission checks and leaves the same trail as it would in the app.
#in
Clocked in at 08:52.
You are on the Dubai roster today.
#break
Break started 12:30. Send #resume when you are back.
#leave 14 to 16 Aug
Leave requested, 3 days.
Sent to your manager. You have 12 days left.
Every command, and #help lists them in the chat
#in#out#break#resume#leave#todo#task#deal#contact#find#log#won#lost#expense#paid#approved#status#ask#helpConversations
Reaching out
Staying connected
Clock in from a site, request leave on the way home, mark an invoice paid, ask what needs you today. Nineteen commands, each running the same permission checks and leaving the same trail as it would in the app.
Messages route by your own rules and working hours, and go round the team in turn rather than to whoever grabs the phone. The deals, the invoices and everything said before sit beside the thread, so nobody has to ask who this is.
Consent and opt-out are enforced where the send happens, not recorded somewhere afterwards. Somebody who opted out is not in the list, and you can show when and how each person agreed.
The assistant
Every incoming message is read for what it is actually about. Routine questions get answered from your own help articles; anything it is unsure of goes to a person, with the whole thread already there.
The cheap pass runs first, which is why a hello never reaches a model. Only genuinely ambiguous messages cost anything to sort.
Answers instantly with the words you wrote. No model, no cost.
Every intent is yours to change: the patterns, the examples, the wording of a canned reply, which part of your knowledge it searches, and which one wins when two of them match.
Anything longer lives in the help centre.
Yes. It is your WhatsApp Business account and your number, connected to NearSync, so the relationship with your customers stays yours.
Yes. Messages route by your own rules and are answered by whoever is free, with the whole customer history beside the thread.
Anything inside the 24-hour window after a customer writes, and approved templates outside it. NearSync tracks the window so nobody guesses.
Yes. Your team can run the day by messaging commands to the same number, without opening the app.
Half an hour. We will connect it, put your team on the same inbox, and show you the commands.