It answers the easy ones and knows when to stop.
Every message is sorted against your own list of intents before anything replies. A greeting gets the words you wrote, a question gets an answer from your knowledge, a booking request gets your link, and anything that needs a person goes to a person.
What it does with a message
- Sorts it firstAgainst your own intents, before anything answers
- Costs nothing on the obvious onesA hello never reaches a model
- Hands over when it shouldWith everything said so far attached
Classification
Every message is sorted before anything answers it.
Your own patterns are tried first, instantly and free. Only a message they miss is scored by a classifier, and anything still unclear gets a question back rather than a guess.
The cheap pass runs first, which is why a hello never reaches a model. Only genuinely ambiguous messages cost anything to sort.
Answers instantly with the words you wrote. No model, no cost.
Every intent is yours to change: the patterns, the examples, the wording of a canned reply, which part of your knowledge it searches, and which one wins when two of them match.
Five things it can do with a message.
Reply with words you wrote. No model, no cost, and the same answer every time.
Search your knowledge and answer from it, using only the slice this intent points at.
Send a card, like your booking link, rather than describing it in a sentence.
Stop answering and put it in front of your team, with everything said so far.
When it genuinely is not clear, rather than answering the wrong question.
The list is yours, and it arrives filled in.
Every workspace starts with a sensible set and you change them to match what you actually do. A clinic adds book an appointment; a broker adds list a property. Each one carries the words that match it, examples, which part of your knowledge it may search, and which wins when two of them match.
On every intent
- Words that match itIn the language your customers use
- ExamplesSo the classifier knows what it looks like
- What it may searchOne slice of your knowledge, so answers stay on topic
- Which winsWhen two of them match the same message
- On or offWithout deleting the one you spent an hour writing
It stops rather than guessing.
Somebody asking for a person gets one. So does anything the classifier could not place. The conversation goes to your team with everything said so far attached, so nobody has to ask the customer to start again.
When it hands over
- They asked for a personImmediately, without arguing
- It could not place the messageRather than answering the wrong question
- A word you flagged appearedComplaint, refund, whatever your business uses
- Outside working hoursIt says when somebody will be back, honestly