This policy explains how billing, cancellations, and refunds work for NearSync subscriptions. It forms part of the Terms of Service. NearSync plans consist of a one-time setup fee and a recurring subscription, billed through Stripe.
Trials
Where a free or evaluation trial is offered, you can use the applicable features for the stated period without charge. If you do not subscribe, the trial simply ends. No charge is made unless you choose a paid plan.
Subscriptions
Subscriptions are billed in advance on a recurring basis (monthly, or as agreed in your order) and renew automatically until cancelled. Because access is provided for the whole billing period, subscription fees for a period already started are generally non-refundable, except where required by law or expressly stated here.
Setup and onboarding fees
The one-time setup fee covers configuration, data onboarding, and provisioning work that begins once your project is active. It is non-refundable once that work has started, as it reflects resources already committed to your deployment.
Cancellation
You may cancel at any time from your account or by contacting us. Cancellation stops the next renewal; your plan remains active until the end of the current paid period, after which access ends. Managed data is then handled as described in the DPA.
Downgrades and changes
If you move to a lower plan, the change and any proration take effect at your next billing date unless we agree otherwise. Downgrades may reduce available features, seats, or limits.
Refund eligibility
We will provide a refund where required by law, where we agree in writing, or where a paid period was charged in error. We do not provide refunds for change of mind on a period already started, for partial-period usage after cancellation, or for setup work already performed.
Self-hosted (BYOK)
For self-hosted plans, the subscription covers software updates and support. You pay your own infrastructure costs (for example your Supabase and hosting bills) directly to those providers; those charges are outside NearSync’s billing and are not refundable by us.
How to request
To cancel or request a refund, contact billing@nearsync.ai from your account email with your organisation name. We aim to respond within a few business days.
Contact
Billing questions: billing@nearsync.ai.
Questions about this document? Write to legal@nearsync.ai. Company details are on the Imprint.