These Terms of Service (“Terms”) govern your access to and use of the NearSync platform, website, and related services (the “Service”). By creating an account, subscribing, or using the Service, you agree to these Terms on behalf of yourself and the organisation you represent (“Customer”, “you”).
The Service is provided by Near Sync FZ LLC (UAE), trading as NearSync Technologies, with support from NearSync Technologies Private Limited (India). Full details are on the Imprint.
The service
NearSync is a multi-tenant business operations platform covering sales, communications, finance, people, and operations, with an AI assistant. Features available to you depend on your plan and configuration. We may improve, change, or discontinue features, and will give reasonable notice of material adverse changes to a paid plan.
Accounts and eligibility
You must provide accurate account information, keep credentials secure, and are responsible for activity under your account. You must be able to form a binding contract and use the Service only for lawful business purposes. You are responsible for your users’ compliance with these Terms.
Deployment models
- Managed. NearSync hosts your workspace on its shared infrastructure with tenant isolation by organisation identifier and Row-Level Security.
- Self-hosted (BYOK). You run the Service against your own Supabase project and infrastructure. You are responsible for your infrastructure, its availability, backups, and security; NearSync provides the software, updates, and support for your plan.
Subscriptions, fees, and payment
Plans consist of a one-time setup fee and a recurring subscription (monthly or as agreed), billed through Stripe. Fees are stated at purchase or in your order. Unless stated otherwise, fees are exclusive of taxes, which you are responsible for. Subscriptions renew automatically until cancelled. Refunds and cancellations are governed by the Refund & Cancellation Policy.
Acceptable use
Your use of the Service must comply with the Acceptable Use Policy. We may suspend access for serious or repeated breaches, security risks, or non-payment, with notice where practicable.
Customer data and ownership
As between the parties, you own your customer content and retain all rights to it. You grant NearSync a limited licence to host, process, and transmit it solely to provide and support the Service. Our processing of personal data within your content is governed by the DPA. We do not use your content to train public AI models.
Intellectual property
NearSync and its licensors own the Service, its software, and all related intellectual property, including reusable libraries, templates, and the “NearSync” marks. These Terms grant you a non-exclusive, non-transferable right to use the Service during your subscription. Any configuration, custom fields, or data you create remain yours.
Third-party services and AI
The Service integrates third-party providers (for example payment, messaging, storage, and AI model providers). Your use of a connected third-party service is subject to that provider’s terms. AI outputs can be inaccurate or incomplete; you are responsible for reviewing outputs before relying on them.
Warranties and disclaimers
We provide the Service with reasonable skill and care. Except as expressly stated and to the extent permitted by law, the Service is provided “as is” without other warranties, including implied warranties of merchantability, fitness for a particular purpose, or non-infringement. Availability commitments, where they apply, are set out in the SLA.
Limitation of liability
To the maximum extent permitted by law, neither party is liable for indirect, incidental, special, or consequential damages, or for loss of profits, revenue, or data. Each party’s aggregate liability arising out of these Terms is limited to the fees paid by you to NearSync for the Service in the twelve months before the event giving rise to the claim. Nothing limits liability that cannot be limited by law.
Term and termination
These Terms apply while you use the Service. Either party may terminate for material breach not cured within 30 days of notice. On termination, your right to use the Service ends and, for Managed, your data is handled per the DPA. Fees already due remain payable.
Governing law
These Terms are governed by the laws applicable to Near Sync FZ LLC in the United Arab Emirates, with disputes subject to the DIFC Courts, except where mandatory local law provides otherwise. Use by or through the India entity is additionally subject to the laws of India. This section is under legal review.
Changes
We may update these Terms. Material changes will be posted here with a new effective date, and where appropriate we will notify account owners. Continued use after changes take effect constitutes acceptance.
Contact
Questions about these Terms: legal@nearsync.ai.
Questions about this document? Write to legal@nearsync.ai. Company details are on the Imprint.