Sync Chat Where your team talks, and why it sits next to the work rather than beside it.

Sync Chat is your team's internal messaging. Channels for topics, direct messages for people, calls when typing is slower than talking.

The difference from a standalone chat tool is what it sits next to. A conversation here can be anchored to a deal, a ticket or an employee record, so the discussion and the thing being discussed stop living in separate applications.

Finding your way

A rail down the side holds:

Home, everything needing your attention in one place.

DMs, one-to-one and small group conversations.

Channels, topic or team rooms anyone in scope can join.

Hubs, rooms scoped to a location if your organisation runs several.

Calendar, Files and Calls, the same material filtered to this context.

Directory, everyone you can reach.

Customer Support, a direct line to NearSync when you need us.

Channels or DMs

The rule that keeps a workspace readable: if the answer would be useful to somebody who is not in the conversation, it belongs in a channel.

DMs are for things that are genuinely between two people. Most work questions are not, and the cost of a DM is that the answer disappears with it.

Presence

People show as available, away or busy, and you can set your own. Presence is a courtesy rather than a monitor: it tells a colleague whether to expect a fast reply, nothing more.

What it costs

Nothing. Messages, channels, calls, files and search are ordinary features.

Asking the assistant to summarise a thread or draft a reply spends credits, because that is a language model reading for you. Everything else here is free however much you use it.