Invoices and Payment Where invoices live, how to change a payment method, and what to do when a payment fails.

Settings, Billing, Subscription. Invoices and payment sit below the plan card.

Invoices

Every invoice the billing provider has issued, with its number, amount, status and date. Each links to the provider's hosted copy, which is the version to download, forward to your finance team, or attach to an expense claim.

Invoices appear once the provider has processed the payment - so the first one arrives after your first charge, not at signup.

Payment Method

Managed through the provider's own portal, reached from here. Card details never touch NearSync: we hold a customer reference, the provider holds the card.

That is worth knowing when someone asks. We cannot read, change or recover your card details, which is the correct arrangement and also means a card change has to be done by someone who has the card.

When A Payment Fails

The usual causes are an expired card, a bank decline, or a billing address mismatch.

1. Open the payment portal and check the card on file.
2. Update it if it has expired or changed.
3. Retry, or wait for the provider's automatic retry.

Access is not cut the moment a payment fails. There is a grace period, and we would rather talk to you than lock you out - but do not ignore the notification, because the sequence does eventually end in suspension.

Billing Contact

Set separately from the account owner, so invoices and payment notices reach the people who handle them.

Common Questions

We need an invoice reissued with a PO number. Ask us. The provider's invoice is the record, but we can help with what it needs to say.

Can we pay by bank transfer? Card is the self-serve path. Anything else is a conversation.

The VAT treatment looks wrong. Tell us - it depends on where you are registered, and it is fixable.

Who receives invoices? The billing contact. Change it here rather than forwarding manually every month.