Forwarding Mail From Your Provider How to forward a branded address to the platform, with the steps for your specific mail provider.

This is the step that makes a branded address actually receive mail. Your existing mail provider holds the address; you tell it to forward to the platform's technical address.

The platform detects your mail provider from your domain's DNS and shows instructions tailored to it, under each alias, with the source and target addresses pre-filled ready to copy.

Supported Providers

Step-by-step instructions are provided for:

Hostinger, Google Workspace, Microsoft 365, Zoho Mail, Fastmail, iCloud, cPanel, Yandex and ProtonMail. Anything else falls back to generic instructions that apply to most providers.

The Shape Of It

Whatever the provider, you are doing the same three things:

1. Create or identify the address at your provider - support@yourcompany.com.
2. Add a forwarding rule sending its mail to the technical address the platform gives you.
3. Decide whether to keep a copy. Most providers offer this.

Provider Notes

Google Workspace - forwarding is per user or via a routing rule at the admin level. If the address is a group rather than a user, the forward is configured on the group.

Microsoft 365 - a shared mailbox or a mail-flow rule. Shared mailboxes are the cleaner route because they do not consume a licence.

Hostinger and cPanel - forwarders are usually the simplest path, configured directly against the address.

ProtonMail and iCloud - forwarding is more restricted than elsewhere. Check your plan supports it before designing around it.

For anything not listed, the generic path is the same: find forwarding in your mail settings and point the address at the technical target.

Verifying It Works

Do not skip this, and do not test from your own domain.

1. Send a test from an outside address - a personal account works.
2. Wait a minute.
3. Check the area you routed the alias to.
4. Check the alias's last-used timestamp on the Email and Domains surface. It updates when mail arrives, which distinguishes "the mail did not arrive" from "the mail arrived and I am looking in the wrong place".

When Forwarding Loops

If the platform sends a reply from the same address that forwards to it, you can create a loop. Symptoms are duplicated messages or a thread that grows on its own. If you see this, disable the forward and get in touch before re-enabling.

Common Questions

Can I forward several addresses to one alias? Yes, but they all land in the same queue and become indistinguishable. Create separate aliases if you need to tell them apart.

Will forwarded mail lose the original sender? No. The original sender is preserved, which is what lets replies go to the right person.

My provider is not listed. Use the generic instructions. Every provider supports forwarding; only the menu location differs.

Do I need forwarding if I pointed MX at the platform? No. MX pointing sends mail directly. Forwarding is the option that leaves your existing mail setup untouched, which is why most workspaces choose it.